:root {
  --fundo: #eef2f6;
  --cartao: #ffffff;
  --texto: #1d2733;
  --suave: #5a6876;
  --linha: #dbe2ea;
  --linha-forte: #c5cfda;
  --marca: #1f4e79;
  --marca-escuro: #163a5b;
  --marca-claro: #e6eef7;
  --alerta: #fff4d6;
  --alerta-borda: #e0b84a;
  --alerta-texto: #6b4e00;
  --erro: #b3261e;
  --erro-claro: #fdecea;
  --ok: #1e7b4f;
  --ok-claro: #e3f4ea;
  --cliente: #ffffff;
  --nosso: #dcf5e3;
  --robo: #e6eef7;
  --chat: #f3efe8;
  --sombra: 0 1px 2px rgba(16, 38, 61, .06), 0 2px 8px rgba(16, 38, 61, .05);
  --raio: 12px;
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
body { margin: 0; font: 15px/1.5 "Segoe UI", system-ui, sans-serif; background: var(--fundo); color: var(--texto); }
h1, h2, h3 { margin: 0; line-height: 1.25; }
h2 { font-size: 22px; }
h3 { font-size: 15px; color: var(--marca-escuro); }
p { margin: 0; }
button, input, select, textarea { font: inherit; }
:focus-visible { outline: 3px solid #7fb0e0; outline-offset: 2px; }

/* ---------------------------------------------------------------- botões e campos */
button { white-space: nowrap; cursor: pointer; border: 1px solid var(--linha-forte); background: var(--cartao); border-radius: 8px;
         padding: 8px 14px; min-height: 38px; color: var(--texto); font-weight: 500; transition: background .15s, border-color .15s; }
button:hover:not(:disabled) { background: var(--marca-claro); border-color: var(--marca); }
button.primario { background: var(--marca); border-color: var(--marca); color: #fff; }
button.primario:hover:not(:disabled) { background: var(--marca-escuro); border-color: var(--marca-escuro); }
button.discreto { border-color: transparent; background: transparent; color: var(--suave); }
button.pequeno { min-height: 32px; padding: 4px 10px; font-size: 13px; }
button:disabled { opacity: .5; cursor: default; }
input, select, textarea { width: 100%; padding: 9px 11px; border: 1px solid var(--linha-forte); border-radius: 8px;
                          background: #fff; color: var(--texto); min-height: 40px; }
input:focus, select:focus, textarea:focus { border-color: var(--marca); outline: none; box-shadow: 0 0 0 3px var(--marca-claro); }
input[type=checkbox] { width: auto; min-height: 0; }
textarea { min-height: 80px; resize: vertical; }
label.campo { display: block; font-size: 13px; font-weight: 600; color: var(--suave); margin: 0 0 6px; }

/* ---------------------------------------------------------------- topo */
.topo { display: flex; flex-wrap: wrap; gap: 10px 24px; align-items: center; padding: 0 20px; min-height: 60px;
        background: var(--marca); color: #fff; position: sticky; top: 0; z-index: 5; box-shadow: 0 2px 6px rgba(16, 38, 61, .2); }
.marca { display: flex; align-items: center; gap: 10px; }
.logo { display: grid; place-items: center; width: 34px; height: 34px; border-radius: 9px; background: #fff;
        color: var(--marca); font-weight: 800; font-size: 14px; letter-spacing: .5px; }
.marca-texto { display: flex; flex-direction: column; line-height: 1.15; }
.marca-texto small { font-size: 12px; opacity: .8; }
.abas { display: flex; gap: 4px; align-self: stretch; flex: 1; }
.abas button { border: 0; border-radius: 0; background: transparent; color: rgba(255, 255, 255, .78); padding: 0 14px;
               border-bottom: 3px solid transparent; min-height: 60px; }
.abas button:hover:not(:disabled) { background: rgba(255, 255, 255, .08); color: #fff; border-color: transparent; }
.abas button.ativo { color: #fff; border-bottom-color: #fff; font-weight: 600; }
.contador { display: inline-grid; place-items: center; min-width: 22px; height: 22px; padding: 0 6px; margin-left: 4px;
            border-radius: 999px; background: #f2b632; color: #3d2a00; font-size: 12px; font-weight: 700; }
.conta { display: flex; align-items: center; gap: 8px; margin-left: auto; }
.quem { font-size: 13px; opacity: .85; }
.conta button.discreto { color: #fff; border: 1px solid rgba(255, 255, 255, .45); min-height: 32px; padding: 4px 12px; }
.conta button.discreto:hover { background: rgba(255, 255, 255, .12); border-color: #fff; }

.aviso { display: flex; gap: 10px; align-items: center; background: var(--alerta); border-bottom: 1px solid var(--alerta-borda);
         color: var(--alerta-texto); padding: 10px 20px; font-weight: 500; }
.aviso::before { content: "!"; display: grid; place-items: center; flex: none; width: 22px; height: 22px; border-radius: 50%;
                 background: var(--alerta-borda); color: #fff; font-weight: 800; }

.recado { position: fixed; left: 50%; bottom: 24px; transform: translateX(-50%); z-index: 10; max-width: calc(100% - 32px);
          background: var(--texto); color: #fff; padding: 12px 18px; border-radius: 10px; box-shadow: 0 6px 20px rgba(0, 0, 0, .2); }
.recado.erro { background: var(--erro); }

/* ---------------------------------------------------------------- estrutura */
main { max-width: 1280px; margin: 0 auto; padding: 24px 20px 48px; }
.cabecalho { display: flex; flex-wrap: wrap; gap: 8px 16px; align-items: flex-end; justify-content: space-between; margin-bottom: 18px; }
.cabecalho p { color: var(--suave); margin-top: 4px; }
.centro { text-align: center; color: var(--suave); margin-top: 48px; }
.erro { color: var(--erro); }
.suave { color: var(--suave); font-size: 13px; }
.oculto { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.cartao { background: var(--cartao); border: 1px solid var(--linha); border-radius: var(--raio); padding: 20px; box-shadow: var(--sombra); }
.lista { display: flex; flex-direction: column; gap: 10px; }
.linha { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.linha > input, .linha > select { flex: 1; min-width: 140px; }

.vazio { text-align: center; padding: 48px 20px; color: var(--suave); }
.vazio .icone { display: grid; place-items: center; width: 56px; height: 56px; margin: 0 auto 12px; border-radius: 50%;
                background: var(--ok-claro); color: var(--ok); font-size: 26px; }
.vazio strong { display: block; color: var(--texto); font-size: 17px; margin-bottom: 4px; }

/* ---------------------------------------------------------------- entrar */
.entrar { max-width: 400px; margin: 56px auto; display: flex; flex-direction: column; gap: 14px; padding: 28px; }
.entrar .logo { width: 44px; height: 44px; background: var(--marca); color: #fff; font-size: 16px; }
.entrar h2 { margin-top: 4px; }
.entrar button.primario { min-height: 44px; margin-top: 4px; }

/* ---------------------------------------------------------------- avatar e etiquetas */
.avatar { display: grid; place-items: center; flex: none; width: 42px; height: 42px; border-radius: 50%;
          background: var(--marca-claro); color: var(--marca); font-weight: 700; font-size: 15px; }
.avatar.grande { width: 56px; height: 56px; font-size: 20px; }
.etiqueta { display: inline-flex; align-items: center; font-size: 12px; font-weight: 600; padding: 2px 10px; border-radius: 999px;
            background: var(--marca-claro); color: var(--marca); white-space: nowrap; }
.etiqueta.servidor { background: #e3ecfb; color: #1d4f9c; }
.etiqueta.inss { background: #e3f4ea; color: #1e6b43; }
.etiqueta.fgts { background: #fdf0d5; color: #7a5200; }
.etiqueta.clt { background: #efe7fb; color: #5b3596; }
.etiqueta.demais { background: #def3f3; color: #17676a; }
.etiqueta.atencao { background: #fdecea; color: #9b2c22; }
.etiqueta.cinza { background: #edf0f3; color: #4b5866; }
.etiquetas { display: flex; flex-wrap: wrap; gap: 6px; }

/* ---------------------------------------------------------------- fila */
.na-fila { display: flex; gap: 14px; align-items: center; background: var(--cartao); border: 1px solid var(--linha);
           border-left: 4px solid var(--marca); border-radius: var(--raio); padding: 14px 16px; box-shadow: var(--sombra); }
.na-fila.demorado { border-left-color: #e0902f; }
.na-fila .corpo { flex: 1; min-width: 0; }
.na-fila .nome { display: flex; flex-wrap: wrap; gap: 6px 10px; align-items: center; }
.na-fila .nome strong { font-size: 16px; }
.na-fila .detalhe { color: var(--suave); font-size: 13px; margin-top: 2px; }
.na-fila .ultima { margin-top: 4px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.espera { font-size: 13px; font-weight: 600; color: var(--suave); white-space: nowrap; }
.demorado .espera { color: #b25f00; }
.acoes { display: flex; gap: 8px; flex-wrap: wrap; }

/* ---------------------------------------------------------------- contatos */
.contatos { display: grid; grid-template-columns: minmax(260px, 330px) 1fr; gap: 20px; align-items: start; }
.painel-lista { position: sticky; top: 80px; padding: 14px; display: flex; flex-direction: column; gap: 10px;
                max-height: calc(100vh - 100px); }
.painel-lista .rolagem { overflow-y: auto; display: flex; flex-direction: column; gap: 2px; margin: 0 -6px; padding: 0 6px; }
.contato { display: flex; gap: 10px; align-items: center; padding: 9px 10px; border-radius: 10px; cursor: pointer; border: 1px solid transparent; }
.contato:hover { background: var(--fundo); }
.contato.selecionado { background: var(--marca-claro); border-color: #b9cde3; }
.contato .avatar { width: 36px; height: 36px; font-size: 13px; }
.contato .corpo { flex: 1; min-width: 0; }
.contato strong, .contato .suave { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.ficha-topo { display: flex; flex-wrap: wrap; gap: 16px; align-items: flex-start; padding-bottom: 18px; border-bottom: 1px solid var(--linha); }
.ficha-topo .corpo { flex: 1; min-width: 220px; display: flex; flex-direction: column; gap: 8px; }
.nome-edicao { display: flex; gap: 8px; }
.nome-edicao input { font-size: 18px; font-weight: 600; border-color: transparent; background: transparent; padding-left: 6px; margin-left: -6px; }
.nome-edicao input:hover { border-color: var(--linha); }
.nome-edicao input:focus { background: #fff; }
.dados { display: flex; flex-wrap: wrap; gap: 6px 18px; color: var(--suave); font-size: 14px; align-items: center; }
.dados b { color: var(--texto); font-weight: 600; }
.chaves { display: flex; flex-direction: column; gap: 10px; min-width: 230px; }

.chave { display: inline-flex; align-items: center; gap: 10px; cursor: pointer; font-size: 14px; user-select: none; }
.chave input { position: absolute; opacity: 0; pointer-events: none; }
.chave .trilho { position: relative; flex: none; width: 40px; height: 22px; border-radius: 999px; background: #c3ccd6; transition: background .15s; }
.chave .trilho::after { content: ""; position: absolute; top: 3px; left: 3px; width: 16px; height: 16px; border-radius: 50%;
                        background: #fff; box-shadow: 0 1px 2px rgba(0, 0, 0, .25); transition: transform .15s; }
.chave input:checked + .trilho { background: var(--marca); }
.chave input:checked + .trilho::after { transform: translateX(18px); }
.chave input:focus-visible + .trilho { outline: 3px solid #7fb0e0; outline-offset: 2px; }
.chave.grande .trilho { width: 52px; height: 30px; }
.chave.grande .trilho::after { width: 24px; height: 24px; }
.chave.grande input:checked + .trilho { background: var(--ok); }
.chave.grande input:checked + .trilho::after { transform: translateX(22px); }

.ficha { display: grid; grid-template-columns: minmax(0, 1.6fr) minmax(260px, 1fr); gap: 20px; margin-top: 18px; }
.ficha > * { min-width: 0; }
.bloco { display: flex; flex-direction: column; gap: 10px; }
.bloco + .bloco { margin-top: 22px; padding-top: 18px; border-top: 1px solid var(--linha); }

.conversa { display: flex; flex-direction: column; gap: 8px; height: 52vh; min-height: 300px; overflow-y: auto; padding: 14px;
            background: var(--chat); border-radius: 10px; border: 1px solid var(--linha); }
.balao { max-width: 80%; padding: 8px 12px; border-radius: 12px; white-space: pre-wrap; overflow-wrap: anywhere;
         box-shadow: 0 1px 1px rgba(0, 0, 0, .08); }
.balao.cliente { align-self: flex-start; background: var(--cliente); border-top-left-radius: 4px; }
.balao.nosso { align-self: flex-end; background: var(--nosso); border-top-right-radius: 4px; }
.balao.robo { align-self: flex-end; background: var(--robo); border-top-right-radius: 4px; }
.balao.pendente { opacity: .85; border: 1px dashed #7fb08f; }
.balao .meta { display: block; font-size: 11px; color: var(--suave); margin-top: 4px; text-align: right; }
.balao.cliente .meta { text-align: left; }
.balao .midia { font-style: italic; color: var(--suave); }
.resposta { display: flex; flex-direction: column; gap: 8px; margin-top: 12px; }
.resposta .linha { justify-content: space-between; }

.anotacao, .retorno { background: var(--fundo); border-radius: 10px; padding: 10px 12px; }
.anotacao p { white-space: pre-wrap; overflow-wrap: anywhere; }
.anotacao .suave, .retorno .suave { margin-top: 4px; }
.retorno { display: flex; gap: 10px; align-items: center; justify-content: space-between; }
.retorno strong { color: var(--marca-escuro); }

/* ---------------------------------------------------------------- configuração */
.automacao { display: flex; flex-wrap: wrap; gap: 16px 24px; align-items: center; justify-content: space-between; }
.automacao .corpo { flex: 1; min-width: 240px; }
.automacao .estado { font-weight: 700; }
.automacao .estado.ligada { color: var(--ok); }
.secao { margin: 32px 0 12px; display: flex; flex-direction: column; gap: 4px; }
.pessoa { display: flex; flex-wrap: wrap; gap: 12px 16px; align-items: center; padding: 12px 16px; }
.pessoa .corpo { flex: 1; min-width: 200px; }
.pessoa select { width: auto; min-width: 160px; }

@media (max-width: 960px) {
  .ficha { grid-template-columns: 1fr; }
}
@media (max-width: 800px) {
  .contatos { grid-template-columns: 1fr; }
  .painel-lista { position: static; max-height: 45vh; }
  main { padding: 16px 12px 40px; }
  .topo { padding: 8px 12px 0; gap: 4px 12px; }
  .abas { order: 3; flex-basis: 100%; overflow-x: auto; }
  .abas button { min-height: 44px; white-space: nowrap; }
  .quem { display: none; }
  .na-fila { flex-wrap: wrap; }
  .na-fila .acoes { width: 100%; }
  .na-fila .acoes button { flex: 1; }
  .balao { max-width: 92%; }
}